Plumbing Company Serving Norcross, GA
Norcross is the second oldest city in Gwinnett County, and the plumbing in its older neighborhoods reflects that history in ways that require a different level of attention than a standard suburban service call. Rapid Response Plumbing is a licensed, family-owned plumbing company with over 30 years of experience serving Gwinnett County. Our Lawrenceville office puts us close to Norcross, and we are available 24 hours a day, 7 days a week for emergencies.
Contact us online or call (770) 589-0977 for plumbing help you can rely to restore your home’s comfort and safety
Our Residential & Commercial Plumbing Solutions
Norcross residents can count on Rapid Response Plumbing for any plumbing job, large or small. Every service comes with a free diagnostic, upfront pricing, and work backed by a satisfaction guarantee.
Our repair, installation, and maintenance plumbing services include:
- Emergency Plumbing
- Drain Cleaning & Hydro Jetting
- Sewer Line Repair & Replacement
- Trenchless Sewer Repair
- Pipe Repair & Replacement
- Repiping
- Leak Detection & Repair
- Slab Leak Repair
- Water Heater Repair & Replacement
- Tankless Water Heater Installation
- Backflow Prevention
- Gas Leak Detection & Repair
- Garbage Disposals
- Faucets, Toilets & Showers
- Sink Installation & Repair
- Water Line Repair & Replacement
- Water Filtration Installation
Rooted in Family, Driven by the Work
Rapid Response Plumbing has operated as a family-owned business for over 30 years, and the values that shaped how the company started still shape how every job gets done. We believe the work we do matters beyond the repair itself, because it affects the safety, comfort, and daily life of the families in the homes we enter. That belief shows up in how we communicate, how we treat a customer's property, and how we stand behind what we do.
Read our thousands of 5-star reviews to learn more about how we work.
Every plumber we send to a home is licensed and insured. We show up prepared, we explain what we find before recommending anything, and we give a firm price before work begins. If something goes wrong with covered work, we make it right.
We are available around the clock for emergencies. A burst pipe, a backed-up sewer, a water heater that fails when you need it most — when you call, you reach a real person. Free diagnostic on every visit, transparent pricing throughout, and financing available for larger projects.
Two Very Different Plumbing Situations Under One City
Norcross has two distinct plumbing situations depending on where a home sits, and understanding the difference matters for any diagnosis.
- The historic district: Properties along South Peachtree Street, Jones Street, and the original village core carry Gwinnett County's oldest residential plumbing stock. These homes have typically been through multiple ownership transitions, partial renovations, and plumbing changes that were never fully documented. What looks like a single pipe material at an accessible point may be something entirely different further into the system. Tracing what is actually in these walls requires physical investigation, not age-based assumptions. We approach every historic district job in Norcross as its own puzzle rather than applying a standard diagnostic protocol.
- The suburban expansion era: The neighborhoods that developed through the 1980s and into the early 1990s are now at the age where copper supply lines start developing leaks. Gwinnett County's water supply accelerates this process, and we see it regularly in homes from this period — a slow drip behind a wall, a wet patch on a ceiling with no obvious source, or a water bill that keeps climbing without explanation. These are not problems that resolve on their own, and catching them early limits the damage significantly.
What to Do Before We Arrive
Plumbing emergencies can escalate quickly, and the steps you take before a plumber gets there can limit how much damage follows. Here is what to do depending on the situation:
- If water is actively leaking or flooding. Locate the shutoff valve closest to the source. For a fixture leak, that is typically under the sink or behind the toilet. For anything larger or harder to isolate, shut off the main water supply to the home. In most homes, the main shutoff is near the water meter, often at the front of the property or along an exterior wall. If you are unsure where yours is, now is a good time to find out, before you need it in a hurry.
- If drains are backing up throughout the house. Stop using water in the home. Running additional water into a system that is already backed up pushes sewage further into the line and can cause it to surface through other fixtures. Call us immediately and avoid flushing toilets or using sinks until the line has been assessed.
- If you suspect a gas leak near a water heater or appliance. Do not use any electrical switches, open flames, or anything that could create a spark. Leave the home, leave the door open behind you, and call from outside. Gas line concerns are handled as emergencies and we will respond immediately.
For historic district properties, be cautious about using shutoff valves that have not been operated in years. Older valves in partially renovated homes can fail or cause additional problems if forced. If a valve feels stuck, do not force it. Call (770) 589-0977 and we will walk you through the safest next step.
Get plumbing service from a licensed, family-owned team with 30+ years of local experience. Reach out for a free diagnostic and upfront pricing.
Solutions for Every Plumbing Need
Quality service for repairs, installs, and everything in between.
Experience the Rapid Response Difference
Rooted in Family. Driven by Care.
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Serving the Community We Love
This isn’t just where we work—it’s home. We proudly invest our time and resources into local organizations, families, and community programs because we believe strong communities are built through support, connection, and showing up for one another.
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Service with Purpose
We believe the work we do matters. Every home we step into is an opportunity to show kindness, integrity, and compassion—putting our faith into action through the way we care for our community.
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Over 30 Years of Trusted Experience
With more than three decades of hands-on knowledge, our team brings proven skill and dependable craftsmanship to every job. When you call us, you’re calling on a legacy of service built on consistency, trust, and real expertise.
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Family-Owned. Family Values.Being family-owned means we treat every home like our own. We show up with respect, care, and a personal commitment to making sure your family is safe, comfortable, and taken care of—today and always.
Stories From Happy Homeowners & Businesses
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“Kyle went above and beyond by walking us through how the water system works throughout our home. We’re extremely satisfied with the quality of his work and the overall experience.”- Austin J. -
“Excellent Service from Kyle Henry at Rapid Response Plumbing! Kyle Henry was incredibly professional and knowledgeable. He introduced himself clearly and explained exactly what he was going to replace. He gave us a realistic timeframe for completing the job and stuck to it. He also took the time to explain the extended warranty that came with our new water heater. After the installation, Kyle went above and beyond by walking us through how the water system works throughout our home. We’re extremely satisfied with the quality of his work and the overall experience. We’ll definitely continue to use Rapid Response Plumbing in the future. Thank you, Kyle!”- Austin J.
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“Yesterday I noticed my hot water heater was leaking. Within a couple of hours Aaron and Bailey were out to take a look and first thing the next morning Kyle and Rylan were out to replace our old 40 gal with a new 50 gal. Leak stopped. Excellent work in a timely and professional manner. Aaron even helped me resolve an unrelated issue I was having with a condensate pump from my dehumidifier at no charge just b/c he had a good idea of where the issue was coming from and knew I needed to keep the water pumping after all that had leaked out from the old water heater.”- Trip T.
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“I’ve had 2 technicians on different days. Both were excellent and knowledgeable. Stevie was working on the installation of my new hot water heater. He was professional and experienced. He knew just what to do and other ways he might be of help in the future with shower repairs and front of house faucet that was broken. His work is masterful and his personal helpful touch, very much appreciated.”- Carol B.
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“They are the best!! Been having an issue for a while at our work place. Couldnt get anyone to fix it properly. Called them up, they was out here the next day and got the issue fixed. Rylan was very professional and friendly. He told us what was wrong and what he was going to do.”- Brad H.
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“I will definitely use your company again if the need arises. I have already spoken highly of your company to my coworkers. Thank you so much for an efficient and well priced service.”- Sharon W.
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“Stevie replaced the toilet line angle valve efficiently and professionally. He was on time, honest, and explained the problem and solution very clearly. It’s hard to find someone so reliable and trustworthy these days. The work was done neatly, and everything is working perfectly now. I highly recommend Stevie for any plumbing needs!”- Minsuk S.
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“Absolutely Outstanding Service! I can’t recommend Rapid Response Plumbing highly enough. From the moment I called, they were professional, courteous, and incredibly responsive. Mitchell Compean showed up exactly when he said he would and quickly diagnosed the issue with my leaking pipe. Not only was the problem fixed efficiently, but he also took the time to explain what went wrong and how to prevent it in the future. What really impressed me was the attention to detail and cleanliness—everything was left spotless when the job was done. The pricing was fair and transparent, with no surprise charges. If you’re looking for a reliable, honest, and highly skilled plumber, look no further. I’ll definitely be using their services again for any future plumbing needs!”- Alicia J.
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“Billy was absolutely phenomenal! From the moment he arrived, he listened carefully to my concerns and got right to work. He replaced two toilet valves quickly and efficiently, leaving everything working perfectly. What really stood out was his professionalism and attention to detail — he even took the time to explain a few things and offered helpful recommendations.”- Debra L.
We’re Here When You Need Us
Fast and friendly service just a call away.
Frequently Asked Questions
I own an older home in the historic district. What should I know about getting a plumbing assessment?
Historic district properties on and around South Peachtree Street have often been through multiple renovations over the decades, and the plumbing tends to reflect that history. Different sections of the same system may have been updated at different times, with different materials, by different hands. We treat these homes with extra care — working methodically, investigating what is actually there before recommending anything, and making sure we understand the full picture before touching a pipe.
What causes a drain to keep backing up even after it has been cleared?
Recurring backups usually point to something deeper than a surface clog, such as a bellied sewer line, root intrusion at a joint, or significant buildup that was cleared through the center but left on the pipe walls. We use camera inspection to identify the actual source so the repair addresses the problem rather than restoring temporary flow.
How quickly can you respond to a plumbing emergency in Norcross?
Our Lawrenceville office is close to Norcross, and we prioritize emergency calls around the clock. When you call, you reach a real person who will help you manage the situation while we are on the way.
Do you work on rental properties and investment properties in Norcross?
Yes. Norcross has a significant rental market, and we work with both owner-occupants and property managers. For investment properties, we can assess the full system and give you a clear picture of what needs immediate attention versus what to monitor over time.
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Routine drain cleaning is a preventive service that helps keep plumbing systems flowing properly. Annual cleaning is often sufficient, but properties with frequent use, older pipes, or recurring drainage issues may benefit from more frequent service.
Our professional cleaning helps reduce backups, unpleasant odors, and unexpected disruptions, making it a valuable part of ongoing plumbing maintenance for residential and commercial properties.
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A sudden spike in your water bill often signals a hidden leak. Running toilets, underground pipe leaks, or slab leaks can waste significant amounts of water without obvious signs inside the property.
We offer professional leak detection using advanced tools to locate hidden issues accurately without unnecessary disruption. Identifying leaks early allows repairs before ongoing water loss leads to higher costs or structural damage.
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Some leaks require immediate attention, while others can be scheduled for service.
A leak is typically considered an emergency if it involves any of the following:
- Active flooding that continues to spread
- Sewage backups affecting sinks, drains, or toilets
- Structural concerns, such as water damaging walls or foundations
- Water near electrical systems, creating safety hazards
When leaks pose safety risks or ongoing damage, contact us for emergency plumbing service to help address the problem quickly and minimize further impact.